Privacy Policy
Your privacy and data security are extremely important to us. We are committed to the responsible management, protection, and use of your personal information. Before using the services or apps provided by Protectmob Security Solutions Apps, please read carefully the following statements.
How do we collect your information?
Directly
Some information you (or someone acting on your behalf) provide to us directly. For example, when you post comments, ask questions in our blog, fill out a user profile, apply for a job, or voluntarily decide to grant us remote access to provide you with technical support. Also, we may collect and store all posted forum and blog information and user profiles and make them available for public viewing.
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We collect your information when you give it to us or post in forums or blogs.
Cookies
Protectmob Security Solutions Apps and its service providers collect information through "cookies" and other similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Cookies are text files saved by your browser when you log into our software or services. We may use both session cookies and persistent cookies to identify that you have logged in, to tell us how and when you interact with our software or services, and to check aggregate usage and web traffic. Unlike persistent cookies, session cookies are deleted when you log off and close your browser. If you prefer, you can always change your browser options to stop accepting cookies or to prompt you before accepting cookies. However, if you do not accept cookies you may not be able to access the entirety of our software and services.
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We also collect your information using "cookies" and other similar tracking technologies when you visit our website. You can prevent this method of information collection if you like.
What Information Do We Collect?
1. Device Information
We collect your device and network connection information in order to provide you better experience when you use our app.
This information depends on the context of your interactions with us, the choices you make, including your privacy settings, and the products and features you use, and may include:
SDK/API/JS code version, IP address, platform, timestamp, application identifier, application version, application distribution channel, independent deice identifier, the terminal manufacturer, the terminal device operating system version, the location of the language, the time zone and the network state (Wi-Fi and so on), the CPU, and the battery use, Screen resolution, Memory usage, Storage usage, sim operator, sim card country, Application release status in google play, Ad loading strategy, Ad platform and advertising placement id. Phone height and width,sim operator name,os version.
We store the information collected through the Android ID tied to the device you are using. In this way, we can retain your advertising behavior while you are using the app. We will treat this information as personal information
2. Data about your use of the Services
Number of clicks, landing pages, pages viewed and order of those pages, the amount of time spent on particular pages, the date and time of your request, number of the app opened and some viewed page.
Permissions status.
Whether the function is running normally, such as whether a virus is detected.
package name
first open time timestamp
firebase_device_id
Advertisers may store or read cookies
These data only be passed to the certified third-party statistical platform: Firebase.
The above information is only used to improve the product experience and will not be sold to any third parties. We will not use this information for purposes other than improving the product experience and ad performance.
3. Monetization and Analytical Information from Other Sources
Google Advertising ID
Data associated with your device (e.g. device type, technological information, country)
Data to do advertising, marketing and analysis
Advertisers may store or read cookies
The information collected by third-party SDKs is governed by the providers of these SDKs and we have no control over such third parties. The third-parties include monetization partners, such as Google Admob, Meta Audience Network, and also analytical tools partners, such as Firebase. The links to the above-mentioned platforms’ privacy policy are attached in the section “Third-party Privacy Policy”.
4. Android Advertising ID
We use your Android advertising identifier in order to provide you with customized advertisement experience. It is used exclusively for advertising and analytics. Please note that the advertising identifier does not contain any user sensitive information that can be used to identify you as a user or your device. It is not connected to personally-identifiable information or associated with any persistent device identifier (for example: SSAID, MAC address, IMEI, etc.).
How do we use personal information?
We use personal information for the following business purposes: providing you with information, products or services; providing support to you and responding to your requests; correspondence with you about our products, services, events, or news; performing and enforcing any contract(s) between yourself and Mobile Security and Antivirus, including billing and collections; to improve our products and services, including malware research, as well as our websites and present content to you; as described to you when collecting your personal information or as otherwise allowed by applicable law.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Other than with respect to the exceptions below, we do not share personal information with third parties
Sharing of information collected from our users depends on whether it is anonymous / non-personal, or personal.
Anonymous and/or non-personal information:
Our apps and websites use some services offered by Google and WordPress for analytical and advertising purposes (for example, Google Analytics, AdMob for Android, and JetPack Stats for WordPress).
So, we may share anonymous and/or non-personal information with these third parties and may publicly display aggregate or anonymous information (for example, concerning the main infections and malware detected during specific timeframes).
Personal information:
We don’t share personal information collected from our users to third parties. We may share your personal data only in these cases:
– when necessary to deliver the product or service you require such as with a payment card provider who we use to process your credit card transaction;
– when authorized by law or necessary to comply with a valid legal process;
– when required to protect and defend the rights or property of our legal entity, our products, our websites, or our services;
– when necessary to protect the personal safety, property or other rights of the public, our legal entity or customers;
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We use your information for providing you with our services. In certain situations, described below, we may share your personal information with a third party.
What Are The Important Permissions We Request?
Depending on the context of your interactions with us, we may ask you to provide certain permissions in order to let our app perform properly. You may choose to opt-out anytime, but please note that not giving us these permissions can result in malfunctioning of our app. The permissions we ask are listed below:
Storage
read the contents of your USB storage
modify or delete the contents of your USB storage
All files access
Location
approximate location (network-based)
precise location (GPS and network-based)
Device ID & call information
read phone status and identity
Wi-Fi connection information
view Wi-Fi connections
Photos/Media/Files
read the contents of your USB storage
modify or delete the contents of your USB storage
Camera
take pictures and videos
Phone
read phone status and identity
Accessibility
In order to better optimize the memory usage and reduce repetitive operations, we needs Accessibility API to automatically force stop apps.
Other
bind to an accessibility service
update component usage statistics
receive data from Internet
notifications
full network access
close other apps
control vibration
measure app storage space
install shortcuts
view network connections
reorder running apps
draw over other apps
prevent device from sleeping
uninstall shortcuts
run at startup
connect and disconnect from Wi-Fi
Protection of gathered information
Information that we can collect is stored on protected servers. Special measures are taken to protect information and access is restricted to a limited number of authorized persons, who need the access in order to administer our websites and apps and ensure their proper functionality, especially with regard to technical support.
How user data is used: summary list
The following list summarizes the types of user data that we can receive from the user himself or collect through our apps and services, grouped by the possible uses we can make of them:
Technical support about our products and services (only when users ask for support):
– Operating system;
– Version;
– Kind of device;
– Usage of our products and websites;
– IP address.
When do we collect your information?
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We may collect both personal information and non-personal information. personal information is information that is either expressly provided by you, such as your name, or information that can be used either alone or in combination with other information to personally identify you, such as your email address, phone number, and user name.
We may collect the following personal information from you: Contact Information (such as name, email address, mailing address, or phone number); Unique Identifiers (such as username and password used for authenticating your Mobile Security and Antivirus accounts and products) and machine identification number; Information about your business (such as company name, company size, business type) and; Information related to your usage of our products as described in the next section, below.
Our service providers may collect billing information (credit card number and billing address) on our behalf to process orders.
Non-personal information is all information that is not personal information or is information that was personal information but which we modify and/or aggregate with other data in order to make it Non-personal information. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate, and anonymously generated device identifiers and administer the site.
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There are two types of information we collect: personal and non-personal.
User-Agent String
Each API communication coming from any of our client software identifies itself with a string that includes information about the software itself:
- The program and build which is sending the request
- The current license state (as identified by the product)
- The version of the software as well as any subcomponents (currently, databases) that it uses
GeoIP Data
When we collect data from our client systems, we do not store IP address from which the request originates. However, we do use it to gather geographic information on the system calling in:
- A location item indicating the continent, country, city, and approximate latitude/ longitude of the user based on your IP address
- The type of connection (dialup/broadband/satellite/mobile)
- The ISP through which the connection is made
- The organization to which the IP address is licensed, if any
Functional Data
Client Data
In addition to functional data, we collect client data from each program that describe the client environment (i.e., our software and the computer system it is running on). In this, we collect:
- The operating system the program is installed on
- The system language in use on that system
- The processor architecture (i.e., 32- or 64-bit)
- The file system in use (i.e., FAT32)
- Information from the Windows Security/Action Center, including security settings and programs installed or in use
- Information about other Mobile Security and Antivirus program settings and how they are configured
- Information about how you use our software or services ("Log Data")
Machine Identification Data
We identify each system by assigning each system with a Mobile Security and Antivirus-generated distinct identifier that is created at install time.
We collect data from products corresponding to the products' applicable license state. These data also use a unique identifier. In this, we collect:
- The key or keys used to license the current product
- The type of license being used
- If it represents a console system, the number of seats being managed by that installation of the console
- Endpoint and network domain information
Malware and PUP Data
We collect data about the malware and PUPs that are detected by our products. We collect:
- The vendor name of the malware or PUP removed
- An encrypted description of which database rule was used to remove the malware or PUP in question
- Artifacts detected as malware, PUPs, or suspicious files
- Information related to detected artifacts
Trial Data
When a client attempts to start a trial, we track it remotely in order to validate that the trial is allowed. For this information we use another unique system identifier. We collect:
- The client's request for a trial
- The start date and duration of the trial provided
- Any attempted conversion/purchase generated by clicking an in-app link, so that it can be correlated with a trial
Exploit Data
In Mobile Security and Antivirus Anti-Exploit products we collect a complex data object for any exploit process which is blocked by the software. In this data we collect:
- Process ID of the exploit process
- File path of exploit process
- MD5 hash of the exploit payload, if any
- Command-line arguments passed to the exploit
- A list of URLs potentially associated with the exploit, including redirect jumps if any
- Exploit payload files
- Exploit file-format (doc, pdf, xls, etc…)
- (Potentially) a copy of the exploit executable itself
Mobile Application Data
When you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the unique device identifier.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
We do not ask for, access or track any location-based information from your mobile device at any time while downloading or using our Mobile Apps or Services.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
As part of our text message filtering functionality, our Mobile Software also collects text messages from senders who are not in your contacts, and analyzes these text messages to determine whether they are malicious. We only receive the sender information and the body of the message which is analyzed to determine if they contain malicious URLs or come from malicious senders; no information is provided about the recipient. Text messages that are malicious are retained for analysis by our researchers, however, all other text messages are discarded.
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We collect information that allows us to fight against malware and PUPs on your device and contact you if you allow us to send push notifications.
Consent
We may share your personal information with third-party sites or platforms, such as social networking sites, but only if you have expressly requested that we do so.
Similarly, by posting profile, content, or other information, including personal information to a forum or blog, you indicate your consent to its public use. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. We will list you in our publicly accessible member directory on the forum website.
We also display testimonials of satisfied customers on our websites in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at prabhabenvaddoriya@gmail.com
Security
We take commercially reasonable measures to protect personal information from unauthorized access, use, and disclosure. However, no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we can't guarantee the absolute security of your personal information.
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Our retention periods differ for each type of personal information, but we only retain such information to fulfill the purposes for which it was collected.
Children
Our services are not directed to children under eighteen, and we do not knowingly collect personal information from children under thirteen. If we learn that we have collected personal information of a child under thirteen we will delete such information from our files as soon as possible, provided, however, that some information may remain in archived/backup copies for our records or as otherwise required by law.
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We don't knowingly collect information on children, and delete it if we inadvertently do collect it.
Revisions
We may modify and revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you of such changes by posting them on our website or by sending you an email or other notification prior to the change becoming effective.
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We'll let you know if we revise our privacy policy. If we make a material change, we will let you know before the change takes place.