Privacy Policy
Privacy Policy
Effective Date: May 20, 2024
Table of Contents
1. Introduction
Welcome to Protectmob Security Solutions ("we", "our", or "us"). We provide mobile device diagnostics, system troubleshooting, and performance optimization services. This Privacy Policy is designed to provide maximum transparency regarding how we handle information.
By using the Application, you consent to the data practices described in this policy. If you do not agree with these terms, please do not use the Application.
2. Information We Collect
Strict Local Storage Policy: We do NOT store your diagnostic results, system logs, or app management data on any central server. All core app data is processed and stored locally on your device. The only data transmitted externally is for AI processing (Gemini), advertising (AdMob), and billing (Google Play).
A. Information You Provide
- Support Requests: Email address and communication history when you contact our support team.
- AI Interaction: Any text queries you voluntarily enter into the AI Chat assistant.
B. Automatically Collected Information
- Device Information: Model, OS version, Android ID, and hardware specifications (CPU, RAM, Storage capacity).
- Usage Logs: Generic interaction data such as features used and crash reports for stability improvements.
3. How We Use Your Information
We use the collected information for the following specific purposes:
- To provide hardware diagnostic results and system repair advice.
- To manage premium subscriptions and restore purchases via Google Play.
- To improve app performance through anonymized crash reporting and usage analytics.
- To generate AI-powered responses for troubleshooting your device issues.
4. AI-Powered Assistance (Google Gemini)
Important: Our app uses the Google Gemini API. When you interact with the Chat feature, your input text is transmitted to Google's servers to generate a response.
By using the AI features, you acknowledge:
- Your queries are subject to Google’s Privacy Policy.
- You should not enter sensitive personal data (passwords, health info, financial details) into the chat.
- The AI is for informational purposes only and does not replace professional technical advice.
5. Sensitive Permissions & Transparency
To perform core functions, RSystemFixer requires high-level system permissions. We disclose these clearly to comply with Google Play policies:
| Permission | Usage Purpose |
|---|---|
| QUERY_ALL_PACKAGES | Required for the "Security Scan" and "App Manager" to identify installed apps and analyze their risk profiles. |
| Accessibility Service | Used strictly to automate the "Force Stop" action for background apps to improve performance. |
| READ_PHONE_STATE | Used to identify hardware details and manage subscription status. |
| Location & Bluetooth | Required by the Android system to provide Wi-Fi diagnostics and network speed test accuracy. |
6. Third-Party Services
We work with trusted partners who process data on our behalf for specific functionalities. We do not maintain a central database of your app usage:
- Google Gemini (AI): Processes your chat queries to generate responses. Google Privacy Policy.
- Google AdMob (Advertising): Serves advertisements using pseudonymous data. AdMob Privacy Info.
- Google Play Billing (Payments): Handles all financial transactions securely. Google Payments Privacy.
- Firebase: We use Google Firebase to collect anonymized crash reports and app usage statistics to help us improve app stability and performance. Firebase Privacy & Security.
7. Data Retention & Deletion
We retain your information only as long as necessary:
- Diagnostic Logs: Stored locally and wiped if you clear app data or uninstall the app.
- Support Emails: Retained for as long as needed to resolve your query, or up to 2 years for record-keeping.
- Subscriptions: Transaction records are managed by Google Play according to their retention policies.
8. Data Security
We take security seriously. We implement industry-standard encryption and security protocols (SSL/TLS) for any data transmitted to AI services or support teams. However, please remember that no method of transmission over the internet is 100% secure.
9. International Data Transfers
As we use Google services (Gemini, AdMob), your data may be processed on servers located outside your home country, including in the United States. These services maintain high standards of data protection and comply with international transfer frameworks.
10. Your Privacy Rights (GDPR & CCPA)
Depending on your jurisdiction, you have the following rights:
Note: Because we do not store your personal data or diagnostic results on our servers, "Data Access" requests will primarily yield support email history if you have contacted us.
- Access/Request: You can request details on what little data we process (support history).
- Deletion: You can request deletion of support emails or simply uninstall the app to wipe local data.
- Opt-Out: You can opt-out of personalized advertising via your Android System Settings (Privacy > Ads).
- Withdraw Consent: You can revoke permissions (like Accessibility or Location) at any time through device settings.
11. Children's Privacy
RSystemFixer is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children. If we discover a child under 13 has provided us with personal information, we immediately delete this from our records.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this page periodically.
13. Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:
Email: support@example.com